We collect information about you when you browse the site, when you place an order or when you complete one of our forms.
In addition, we automatically receive and record information from your computer and browser, including:
- your IP address
- the type of equipment and browser used
- the page/pages that you visit
Use of information
Any information that we collect from you may be used to:
- Customise your experience and meet your individual needs
- Provide personalised advertising content
- Improve our website
- Improve our customer service and your support needs
- Contact you by email
- Organize a competition, promotion or survey
Disclosure to third parties
We do not sell, exchange or transfer any personally identifiable information to third parties. This does not include trusted third parties who help us operate our website, provided that these parties agree to keep this information private.
However, non-private data may be provided to other parties for marketing, publicity or other uses.
Protection of information and personal data
The user may be required to provide certain personal data when completing forms on this website. This data is needed so Francecom can process the user’s request.
Francecom undertakes to abide by the provisions outlined in Law 78-17 of 6 January 1978, as amended, relating to Data Processing, Data Files & Civil Liberties and to take all necessary precautions to protect the security of personal information with which it is entrusted. No personal data will the communicated to third parties without the prior and informed consent of the user.
We have in place a number of security measures to protect the safety of your personal information:
- SSL Protocol
- Access management by login/password
- Network monitoring software
- Multiple computer backups
We also protect any personal data that we have collected off-line. Only employees who need to carry out a specific task (for example invoicing or customer service) have access to identifiable personal data. The computers and servers used to store personal data are kept in a secure environment.
Information about cookies on our website
Detailed information about cookies and how they are used by the website is available here: Cookies policy (EU)
Right to access, modify and delete your data
We also offer you the right to object to, and withdraw consent to, the use of any personal data. The right to object means that the user has the option of refusing to allow their personal data to be used for the specific purposes mentioned during data collection.
If at any time, you wish to access, modify or delete your personal data, all you have to do is apply directly via the form or contacts listed below
To exercise these rights, you can contact us
Tel: [my telephone number]
Email: [my email]
You can submit your request directly, using this form: