FAQ Camping Sunêlia La Clémentine : All the answers to your questions

Camping Sunêlia La Clémentine is situated near Alès, in the heart of the Cévennes, surrounded by a beautiful green oak forest. It’s the perfect place for a relaxing holiday with family or friends.

Address:
Camping Sunêlia La Clémentine, 1313 Route de la Baume, 30480 CENDRAS, France.

Our campsite is open from 30 April to 19 September 2027.

Camping Sunêlia La Clémentine covers 12 hectares of natural land with a 30-meter elevation difference between the highest point and the lower area where the main facilities are located. This unique terrain offers:

• Panoramic views from many pitches and accommodations.
• A natural and intimate layout, with different areas offering varied atmospheres.
• Well-maintained paths and accessible routes to facilitate movement around the site.

An optional early check-in or late check-out service is available (subject to availability). Contact us for more details.

Yes, in the event of a late arrival, we will send you an email with a map of the campsite and your pitch or accommodation number.

For holiday rentals, your key will be left inside your accommodation so that you can settle in at your leisure.

You will need to come to reception the following day to complete your check-in and collect your wristbands.

At the Sunêlia La Clémentine campsite, many of the pitches and holiday rentals are ideally situated beneath majestic trees, offering perfect natural shade for a holiday that combines comfort and coolness. 

Yes, despite the 30-meter elevation, the campsite features well-maintained paths that allow easy movement. For wheelchair users or families with strollers, we recommend choosing accommodations or pitches located in the lower area, close to the main facilities.

For further information, please visit our page Campsite Accessibility .

Yes, free Wi-Fi is available throughout the campsite, including at your pitch and in communal areas.

Please note that during peak periods, the connection may be slower due to high usage. We recommend using it during off-peak hours for activities that require a stable connection, such as streaming.

With this included service, you can stay connected with your loved ones and share your best holiday moments effortlessly!

If you have an emergency and reception is closed, don’t worry – you can call 04 66 86 52 69 24 hours a day, 7 days a week.

Discover our accommodation options at Camping Sunêlia La Clémentine

To suit all preferences and budgets, we offer a wide range of comfortable and well-equipped accommodations:

• Luxe
  Enjoy an all-inclusive stay in modern and spacious mobile homes with hotel-style services:

  • Beds made on arrival
  • Towels provided
  • End-of-stay cleaning included
  • High-quality bedding
  • Fully equipped kitchen (Dishwasher / Nespresso)
  • Air conditioning
  • Furnished outdoor terrace (Plancha / Hammock)

• Prestige Plus
  Spacious accommodation offering comfort and independence, ideal for families or groups:

  • Bed linen
  • Towels provided
  • Fully equipped and functional kitchen (Dishwasher)
  • Plancha
  • Air conditioning (except Prestige Plus Tent)

• Prestige
  Combine comfort and simplicity in a pleasant setting:

  • Equipped kitchen
  • Modern bathroom
  • Outdoor terrace for enjoying the fresh air

• Confort
  Accessible mobile homes for a budget-friendly holiday:

  • Practical kitchen
  • Bathroom and separate WC
  • Furnished outdoor terrace

• Insolite (Unusual)
  For a unique experience, choose our unusual accommodations, offering an authentic and nature-friendly stay. Try the Eco Cabin or Lodge Tent for an unforgettable getaway!

Yes, you can hire a fridge for €9 per night, subject to availability.

Yes, you can hire bed linen for €19 per bed and a toiletries kit for €9 per kit.

The hotel package includes: beds made on arrival, a towel kit and a final clean at the end of your stay. It costs €45 per person.

You can choose your preferred pitch for a fee of €6 per day.
When making your booking, please feel free to specify your preferences (pitch number, shaded, sunny, quiet, etc.) either verbally or in the comments section.

After booking online or by phone, you will receive a confirmation email with a summary of your stay.
If you do not see it in your inbox, please check your spam or junk mail folder.

You can pay your deposit and balance by:

• Cash (on-site)
• Credit card (except American Express)
• Bank transfer
• French bank cheque
• ANCV holiday vouchers

VACAF vouchers are not accepted.

The balance for your stay must be paid no later than one month before your arrival. 
You can pay by credit card (following the instructions in your confirmation email), by bank transfer or by cheque or holiday vouchers sent by post.

This is a legal requirement. We must register the identity of all guests staying at the campsite during the season.

For health and safety reasons, we must verify that all animals comply with veterinary regulations (vaccination, identification, etc.).

To make changes, log in to your account on Sunêlia.com or contact our team by phone at +33 4 66 86 52 69.

Yes, the price may change depending on:

• The type of accommodation
• The season (high/low season)
• The number of adults (tourist tax adjustment)
• Additional services (hotel package, catering, etc.)

Make booking your holiday simple in just three steps:

Go to the homepage of our website: www.camping-clementine.fr.
Enter your dates of stay and select your type of accommodation or pitch in the ‘Book your stay’ section.
Click on ‘Book’.

All available accommodation and pitches will then be displayed, with the option to refine your search according to your needs: luxury, comfort, unique experiences…

If you have any questions or would like to make your booking by telephone, please contact us directly on 04 66 86 52 69.

Enjoy a quick and easy process for planning your holiday in the heart of nature!

Try out the booking simulator on our website: www.camping-clementine.fr.
Fill in our contact form or send us an email at contact@camping-clementine.fr.
Contact our team by telephone on 04 66 86 52 69.

Please contact the Sunêlia Vacances booking centre on +33 5 57 14 33 60 and quote your CE code to make your booking with an advisor.

Yes. Camping La clémentine has an outdoor heated pool at approximately 26°C, as well as a heated paddling pool.

Water temperature may vary slightly depending on outdoor temperatures.

Yes. The campsite La clémentine has a 2,000 m² natural lagoon.

The lagoon is not heated. The water is treated using UV and filtered through sand.

No. The swimming areas are not supervised, and children remain the responsibility of their parents or accompanying adults.

Children under 10 must be accompanied by a responsible adult.

A vehicle is included with the booking of a holiday rental. However, parking arrangements vary depending on the neighbourhood; vehicles are parked either next to the property or nearby.

Yes. Camping La clémentine has two AC electric-vehicle charging points, with a maximum output of 3.7 kW.

Charging uses a Type E socket and costs €0.40/kWh. Electric vehicles must not be charged using sockets in accommodation or on camping pitches unless the campsite has given specific permission.

Yes. The campsite offers heated swimming pools, a lagoon, waterslides, a heated paddling pool, playgrounds, mini-golf, sports facilities and summer entertainment.

Yes. In July and August, the kids’ club is open to children aged 5 to 12, Monday to Friday from 10.00 am to 12.00 pm and from 4.00 pm to 6.00 pm.

For the full programme, please see the page on activities.

The programme includes sports tournaments, evening events, taster sessions and much more.

The detailed programme changes as the season progresses.

Yes. The kids’ club building has step-free access and children with disabilities are welcome.
Where possible, our entertainment team can adapt certain activities. We recommend speaking to the team to identify the activities best suited to your child’s needs.

Yes. The campsite has a restaurant open throughout the 2027 season.

Menus, opening hours and dining options may change, so please check our page Restoration of La Clémentine .

Yes. Restaurant, bar and takeaway services are available during the season.

Exact opening hours and the food and drink offer may vary.

Some dietary requirements can be accommodated. We recommend speaking directly to the restaurant team to find out what is available during your stay.

Yes. A bread and pastry service is available on site.

Yes. There is a small convenience shop selling basic essentials.

Yes. The campsite has a laundry area with washing machines and tumble dryers.

Yes. Visitors are only permitted if they are visiting someone staying at Camping La Clémentine. However, they do not have access to the campsite’s swimming facilities.

The campsite is not open to the general public.

Yes. Quiet hours are strictly observed between 11:30 pm and 7 am to protect everyone’s peace and comfort.

No. Minors who are not accompanied by an adult are not permitted to stay at the campsite.

Yes, but group booking requests must be sent directly to contact@camping-clementine.fr and are subject to approval by the campsite.

Only gas or electric barbecues are permitted. Open fires are strictly prohibited.